3rd line Technical Professional

Job Title: 3rd line Technical Professional

Advertised Salary: Competitive + Benefits

Job Location: GBR Leeds - 1 Sovereign Street, GBR Peterborough - Kingfisher

Location: Corby / Peterborough

Why this job matters

Based at Lloyds Banking Group Data Centres, co-located with Customer and LBG 3rd Parties. The role holder will provide technical support on complex networking and security issues and projects - liaising with customer representatives or vendors and directing other support staff where appropriate. Ensuring the smooth day to day running of the multi-disciplined operational service contracted by the customer.

What you'll be doing

  • Provide onsite 3rd line technical expertise while supporting and protecting LBG's large enterprise network. You will be expected to understand and collate requirements and challenges that the customer provides, then act on them using your expertise in a timely and efficient way so as to provide the best service possible.
  • Collaboration with both customer and BT technical teams in the support of new and existing technology infrastructure, including design work and implementation, diagnostic and project tasks across the board.
  • Manage and work independently with external 3rd party suppliers and customer stakeholders where necessary.
  • Mentor and support 1st/2nd technical teams 3rd line colleagues as required along with other applicable parties within the wider community,

The skills you will need

  • Excellent relationship management skills when dealing with customer, 3rd party and internal colleagues.
  • Networking experience within data centre/ large enterprise environments encompassing a wide range of technologies (including and not limited to WAN, LAN, Security, Cloud, Wireless, Automation, Cloud, Voice and NetOps)
  • You lead collaborative ways of working and continuous improvement. You encourage their adoption where necessary to deliver the best results for the customer.
  • You can demonstrate subject matter expertise in complex, technical infrastructure, products and services. You are able to provide solutions to meet short, medium and long-term customer needs.

The experience you need

Mandatory:

  • Very strong Customer communication and relationship management skills (customer facing experience mandatory)
  • 5-10 years of networking experience on large enterprise networks of 100+ nodes or more

Preferred:

  • CCNP preferred
  • Experienced in troubleshooting large enterprise networks made up of various vendors

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We are a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

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