Account Manager & Site Merchandiser Amazon

Key Responsibilities

We’re excited to share that we have a National Account & Site Merchandising Manager role, responsible for the Italian market whilst based in our London office.


The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.

What This Role Does

Professional working proficiency in Italian is essential, as the role manages commercial activity and stakeholder interactions in these markets.

Strategic Planning

  • Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
  • Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores
  • Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events
  • Adapt brand content and promotional moments to the pure-play retailer environment
  • Ensure proper registration and maintenance on Vendor Central and catalogue setup
  • Build launch checklists, ensure high-quality product titles, bullets, descriptions
  • Coordinate creation/upload of rich media
  • Build the retailer-specific storefront
  • Set up review-seeding programs as applicable

Inventory and Supply Chain

  • Use market data and tools to predict demand and align with supply chain teams
  • Coordinate shipment plans and monitor inventory levels
  • Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks

Account Management

  • Manage operational execution across multiple brands
  • Ensure content accuracy across imagery, copy, pricing
  • Implement promotions and merchandising in line with commercial calendars
  • Coordinate NPL setup, catalogues, and campaign activations
  • Liaise with retailer partner contacts for issue resolution

Data, Insights & Analysis
  • Monitor KPIs: content health, availability, conversion, traffic
  • Track promotional performance, escalate risks, and recommend optimisations
  • Provide executional reporting for internal stakeholders
  • Use dashboards and scorecards to drive content performance

Collaboration & Communication
  • Collaborate daily with Brand Online, PXM, Marketing, Finance
  • Ensure seamless asset handover and campaign alignment
  • Escalate execution barriers to the SNAM
  • Represent the retailer execution perspective in planning meetings

Promotions & Merchandising
  • Set up and monitor promotions across multiple program types
  • Coordinate participation in peak commercial events (e.g., major retail tentpole events)
  • Ensure compliance with MAP policies
  • Own Brand Store refreshes seasonally
  • Audit PDPs and Storefronts regularly
  • Optimise SEO, titles, bullets, and A+ content
  • Leverage retailer merchandising widgets

What You Will Need To Be Successful In This Role

  • Bilingual Fluency: Professional-level Italian (written and verbal) to lead communication and strategy for the Italian market.

  • Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading.

  • Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers.

  • Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals.

  • Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities.

  • Influencing Skills: Strong communication, negotiation, and change management capabilities.

  • Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office.

Compensation & Benefits


  • 25 Days Annual Leave (exc. Bank Holidays)
  • 1 day Annual Leave to celebrate your birthday
  • Holiday Purchase opportunity
  • Bonus Opportunity
  • Ability to work Remotely/Abroad up to two weeks per calendar year
  • Summer Fridays
  • Generous Staff Discount
  • Mental Health Wellbeing Initiatives
  • Benefits platform with exclusive discounts and offers
  • Employee resource groups
  • LinkedIn learning
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