Administration Assistant

Job Advert – Office Administrator / Operations Coordinator

Location: Sidcup
Job Type: Part-time (Monday–Friday)
Salary: Competitive, depending on experience

About Us

We are a growing business operating across Pest Control and Property Maintenance/Holiday Let Management. We pride ourselves on delivering exceptional customer service and maintaining high operational standards. We are looking for a highly organised, proactive, and reliable Office Administrator / Operations Coordinator to become the backbone of our day-to-day operations.

This is a varied and fast-paced role that requires excellent organisational skills, confidence communicating with customers and staff, and the ability to manage multiple priorities simultaneously.

Key Responsibilities

Scheduling & Operations

  • Book pest control and property maintenance jobs.
  • Allocate work to engineers and contractors.
  • Coordinate daily schedules and emergency call-outs.
  • Monitor staff attendance, productivity and job completion.
  • Track engineer locations and progress.
  • Liaise with field staff.
  • Confirm customer appointments.

Customer Service

  • Answer calls and emails.
  • Respond to enquiries.
  • Handle complaints.
  • Request reviews.
  • Maintain customer relationships.

Administration

  • Prepare quotations and invoices.
  • Chase overdue invoices.
  • Process payments.
  • Organise routine contract visits.
  • Maintain records.
  • Produce reports.
  • Manage filing.

Fleet & Compliance

  • Maintain MOT, servicing, insurance, road tax and inspection records.
  • Monitor renewals.

HR & Staff Support

  • Book training.
  • Maintain employee records.
  • Monitor DBS and compliance.
  • Assist onboarding.
  • Coordinate rotas.

Property & Holiday Let Support

  • Book cleaners.
  • Coordinate contractors.
  • Monitor maintenance.
  • Liaise with landlords and guests.

Business Development & Marketing

  • Contact letting agents.
  • Build relationships.
  • Support marketing.
  • Update social media.
  • Generate new business.

Skills & Experience Required

Essential:

  • Administration experience.
  • Excellent organisation.
  • Strong communication.
  • Microsoft Office.
  • Ability to prioritise.
  • Attention to detail.
  • Initiative.

Desirable:

  • Pest control, facilities management, construction, property maintenance or property management experience.
  • CRM/job management software.
  • Bookkeeping/invoicing.
  • Sales/customer service.

Personal Qualities

Highly organised, dependable, proactive, calm under pressure, customer-focused, confident communicator, team player.

What We Offer

Competitive salary, training, career progression, supportive environment, pension, paid leave and ongoing development.

Pay: £13.00-£15.00 per hour

Benefits:

  • Company pension
  • Free parking

Work Location: In person

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