Administration Team Leader

<p>Administration Team Leader</p><p><strong>Salary:</strong> Competitive, dependent on experience</p><p><strong>Contract:</strong> Full-time, Permanent</p><p><strong>Hours:</strong> Monday to Friday, with an early finish on Fridays!</p><p><br></p><p>Are you an experienced Administration Manager who loves leading people, improving processes and making a real difference?</p><p><br></p><p>The ONE Group is delighted to be partnering with an established, successful and growing business to recruit an experienced Administration Manager.</p><p><br></p><p>This is a fantastic opportunity to join a business that genuinely values its people, encourages collaboration and is passionate about continuous improvement.</p><p><br></p><p>We're looking for a confident, hands-on leader who enjoys developing people, bringing structure to busy environments and finding smarter, more efficient ways of working.</p><p><br></p><p>Reporting directly to the Head of Operations, you'll take ownership of a busy Administration Department, ensuring the team delivers exceptional service whilst supporting the continued growth and success of the wider business.</p><p><br></p><p>What will you be doing?</p><p><br></p><ul><li>Leading, motivating and developing a busy administration team, creating a positive and high-performing working environment.</li><li>Taking ownership of departmental performance, ensuring workloads, priorities and service standards are effectively managed.</li><li>Reviewing and improving processes, systems and procedures to drive efficiency, accuracy and productivity.</li><li>Managing team performance, including coaching, development, appraisals and resource planning.</li><li>Working closely with other departments to ensure seamless communication and operational delivery.</li><li>Monitoring departmental KPIs, producing management reports and identifying opportunities for improvement.</li><li>Overseeing customer enquiries, operational challenges and escalations, ensuring issues are resolved effectively.</li><li>Supporting purchasing, supplier relationships and administrative controls where required.</li><li>Working alongside the Head of Operations on business improvements and wider operational projects.</li></ul><p><br></p><p>What are we looking for?</p><p>We're keen to speak with experienced managers who have a background in administration, customer service, service coordination or operational support, ideally within a busy B2B environment.</p><p><br></p><p>You'll bring:</p><ul><li>Proven experience managing and developing a team within a fast-paced environment.</li><li>Strong leadership skills with the confidence to manage performance, delegate and support others.</li><li>Experience implementing process improvements and driving operational efficiencies.</li><li>A proactive, solutions-focused approach with excellent organisational skills.</li><li>Experience working with KPIs, reporting and departmental performance measures.</li><li>Strong communication skills and the ability to build relationships across different departments.</li><li>A hands-on management style, with the ability to balance strategic improvements with day-to-day operations.</li></ul><p><br></p><p>Experience within a technical, service-led, distribution or operational environment would be advantageous, but we're equally interested in candidates who can demonstrate strong transferable management skills.</p><p><br></p><p>What's in it for you?</p><p>You'll be joining an established and ambitious business that is continuing to grow, offering the opportunity to make a genuine difference to how the department operates.</p><p>Alongside a competitive salary, benefits include:</p><p><br></p><ul><li>25 days annual leave plus bank holidays</li><li>Early finish on Fridays!</li><li>Health Cash Plan</li><li>Employee Assistance Programme</li><li>Company Sick Pay (subject to eligibility)</li><li>Life Assurance following successful probation</li><li>Workplace pension</li></ul><p><br></p><p>Interested?</p><p><br></p><p>If you're an experienced people manager who enjoys creating structure, developing teams and driving positive change, we'd love to hear from you.</p><p>Apply today or get in touch with The ONE Group for a confidential conversation about this exciting opportunity.</p>

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