Job summary

The Childrens Feeding and Dietetic Service is looking for a part time (0.58wte = 21.75hrs/ week) Band 3 Administrative Assistant with experience in using NHS System (in particular Systm One) to support the service on a Monday, Thursday and Friday. The Childrens Feeding and Dietetic service supports children and their families with a range of different feeding concerns across the Mid and South Essex region. These may include children needing support with cows milk allergy, tube feeding, nutrition support, food allergies, coeliac disease, fussy eaters / limited diets and nutritional deficiencies.

Main duties of the job

This Administrative Assistant role is a job share and supports the flow of information to the wider team and as such requires a flexible and resourceful person who works well in a team environment. The role includes administrative tasks such as registering referrals, sending appointments, typing reports, maintaining waiting lists and emails, scanning, managing stationery needs and ordering equipment, supporting the running of the building etc. Whilst often being the first point of contact for famalies attending our clinics or making contact with the service. The service has a caseload of over 1200 children and typically recieives over 2000 referrals a year. The post holder will be responsible for managing their own workload, prioritising tasks effectively, and ensuring deadlines are met. They will be expected to work independently as well as part of a team, demonstrating flexibility and a commitment to high standards. The role requires excellent communication and organisational skills.

About us

NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

Details

• Date posted: 30 July 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 3EL-001673
• Job locations: Franklyns Way, Wickford, Essex, SS11 8AU, United Kingdom

Job responsibilities

Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only) This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198 p.a. pro rata for part time)

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Person specification:

Other

Essential

• To be aware and demonstrate the Trust Values
• To be able to travel effectively throughout the Trust

Skills

Essential

• Basic awareness of ICT and ICT skills
• Establish and maintain good working relationships
• Excellent interpersonal skills in a customer focussed environment
• Team player
• Able to use own initiative and work without supervision
• Prioritise own workload
• Willing to learn new skills

Knowledge

Essential

• An awareness of NHS priorities.
• Maintain confidentiality/data protection
• Understand the needs of clients and deal tactfully and sensitively with concerns
• Updating and maintaining database systems

Desirable

• Maintaining efficient administrative systems

Experience

Essential

• Working in a busy office environment
• Experience of storing and maintaining records

Desirable

• Experience of supervising others
• Working in an NHS environment
• Experience of using System One

Qualifications

Essential

• NVQ level 2 or equivalent standard of literacy and numeracy
• NVQ Administration / Customer Service Level 3 or equivalent level of proven experience

Demonstration of Trust Values

Essential

• Putting people first
• Prioritising quality
• Being progressive, innovative, and continually improve
• Being professional and honest
• Promoting what is possible – independence, opportunity and choice