<p> City, London<br /> The Recruitment Co</p> <p><strong>Job Title: Customer Care Adviser – German</strong></p> <p><strong>Salary:</strong> 26,000</p> <p><strong>Location:</strong> Canary Wharf, London</p> <p><strong>Hours</strong>: 40 paid hours per week.</p> <p><strong>Shifts: </strong>Mon – Friday (8 hour shifts) between 7:00am – 6:00pm</p> </p> <p><strong>Main Purpose of Role</strong></p> <ul> <li>We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.</li> <li>As an Airline Customer Care Adviser you will have a vitally important role – booking and changing flights for customers and handling baggage, claims and other enquiries as well as helping customers who have missed a flight or whose flight has been cancelled.</li> <li>You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries.</li> <li>If you are flexible, have a positive attitude, great attention to detail and experience of <strong>Amadeus GDS</strong> you are probably the one that we are looking for</li> </ul> <p><strong>Skills Requirements</strong></p> <ul> <li>Proven Amadeus GDS experience</li> <li>Airline or travel experience</li> <li>Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail</li> <li>An effective team player with a “can-do” attitude</li> <li>Passionate about providing great customer care with a friendly personality</li> <li>A confident and professional telephone manner</li> <li>Self-motivated, proactive and able to work on your own initiative</li> <li>Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers.</li> </ul> <p><strong>What are we looking to achieve?</strong></p> <ul> <li>Help customers and solve their problems in an accurate and efficient manner.</li> <li>Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service.</li> <li>Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries.</li> <li>High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce.</li> <li>Develop and improve processes and ways of working </li> <li>Troubleshooting with customers</li> <li>Other administrative tasks</li> <li>Contribute to our positive team spirit and work environment</li> </ul> <p><strong>Why work for us?</strong></p> <ul> <li>We have a fun and sociable team environment working culture</li> <li>Pension Scheme with Standard Life</li> <li>Aviva Life Insurance</li> <li>Eye test vouchers and discounts</li> <li>Discounted corporate gym membership</li> <li>Involvement with local charities and fundraising days</li> <li>Campaign specific benefits including discounts, incentives and prizes</li> <li>Recommend a friend scheme paid reward of 500</li> <li>Apprenticeship qualifications and career flight path schemes</li> <li>Recognition and reward schemes with Love to Shop Voucher rewards</li> <li>Cycle to work scheme</li> <li>Tech scheme</li> </ul> </p> <p>The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.</p>