Airport Duty Manager

Leeds Bradford Airport is one of the fastest-growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year. We are committed to employing high-quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering outstanding service for our customers., To support the Customer Experience team, we are looking to recruit an Airport Duty Manager to join Leeds Bradford Airport, to assist in providing an Outstanding Customer Experience.

Main Responsibilities

Safety/security and regulatory compliance

Completion of the following:

- Compliance checks

- Local Audit processes

- Completion of Fault Report/SIR (safety incident report) and data compliance forms

Performance Management

- You will take an active part in driving our teams at LBA in delivering the expectations to our customers.

- Attendance of regular meetings with partners to manage, review and ensure delivery of LBA expectations in line with agreements in place and will require regular robust audits, data collection and any relevant trackers to be completed.

- Ensure the cleaning standards are delivered to the schedule and the work carried out is assessed on a regular basis

Leadership

- Be the Key Person in the Terminal to drive performance

- Be a responsible person in the terminal for all activity day to day.

- Taking control of the terminal failures, (Evacuations, baggage belts), ensuring each scenario is being managed and all relevant parties are informed.

- Control of delays, diverts and disruption, updates to senior teams.

Emergency Orders

- To adhere/deliver orders and act as a key contact in the event of an emergency within the airports campus (Managing, communicating and co-ordinating).

- Trained on Fact24, enabling to support the opening of IMC (incident management centre) during an incident

Risk Management

- Ensure all observations are reported/followed up and due focus given

General administration

- Complete handover from shift to shift

- Proactive task allocation and planning

- Good housekeeping

- All reports are generated with timescales issued

Customer Experience

- Manage and control customer expectation for the full Airport customer Journey.

- Support all teams with service delivery

- Be the customer in all you do.

- Be the voice of the customer and the airport to ensure customer expectations are met

Health and safety knowledge

- Customer service skills or qualifications

- Commercial awareness

- Driven and proactive in pursuing tasks and achieving goals autonomously

- Ability to work at one team, working together for the business

- Desire to be the best and excel in all they do

- Always willing to do the right thing with strong customer service focus.

- Developed leadership skills

- Capable of independently managing tasks and responsibilities in high-pressure settings

- Working shifts, based on 24/7 cover

- Good written/verbal communication skills

- Good computer literacy

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...