Application Operations Engineer (L2, 24/7)

Quick Facts Role: Application Operations Engineer (L2) Shift: 24/7 rotating shifts (evenings/nights remote) Work model: Hybrid (2–3 days/week from the Warsaw office; rest fully remote) Description You will support and maintain the CSIRE central energy market information system. This is not traditional end-user service desk work : you will analyze system incidents, replicate problems, verify reports, and coordinate with development and infrastructure teams. You will also verify environments after deployments and monitor regression tests. Responsibilities Monitor and analyze CSIRE-generated incidents Reproduce tickets and verify errors before escalation Identify the source of issues at the application, database, or infrastructure level Collaborate with development, QA/testing, and infrastructure teams to resolve incidents Validate environments after deployments and monitor regression tests Create and update operational procedures and documentation (KMDB/KEDB) Participate in deployments, service windows, and maintenance activities Work in a 24/7 shift model Requirements Experience in Application Support/Production Support/Application Operations/QA/QA Automation or L2 Engineering Experience diagnosing production application problems Ability to analyze incidents, reproduce issues, and perform structured technical diagnostics Experience preparing and executing manual and automated tests (regression and deployment validation) Experience with test automation tools/frameworks (e.g., Robot Framework, Selenium, Playwright, PyTest) Basic programming/scripting skills (e.g., Python, Java, JavaScript, C#, Bash) Knowledge of incident management process and Root Cause Analysis (RCA) Knowledge of Windows and Linux (RHEL is a plus) Ability to analyze logs and identify likely root cause across application/database/infrastructure Practical SQL and database knowledge Experience with ticketing systems and ITIL knowledge Ability to prioritize and handle multiple tickets simultaneously Polish: very good proficiency (minimum C1) and English: minimum B2 Benefits Remote work or work from one of multiple offices in Poland Benefits fully covered (UOP): healthcare plan via Medicover Maxima (including dentistry); Medicover Sport card; life/accident/critical illness insurance Employee Assistance Program with free, anonymous access for you and your family (e.g., psychologist, therapist, lawyer) Stock purchase plan with company matching contribution Up to 90% of creative work time can be reported for tax-deductible costs PPP annual bonus based on Business Unit results Referral Program bonus for each recommended hire Be Consultant program (skill development, project rotation, possible career-path change) Mentoring Program Training program: access to partner trainings and professional certifications via CGI Academia

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