Application Support Analyst - SQL - Remote

Our Reading based client is seeking a Application Support Analyst to join their Support team on a permanent basis. This role is remote however might require travel to their Reading based site on occasion. You’ll work closely with the wider Support team and report into the Support Manager.

Their software applications are built using a mix of .Net technologies and mobile technologies.

General duties:

  • Work as part of a team that acts as primary contact for clients in multiple locations across the globe.
  • Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date.
  • Always working to provide exemplary levels of customer service, strong communication with customers keeping them at focus.
  • Deployment and configuration of applications remotely and occasionally on-site.
  • Maintain documentation that aids support (support request records, troubleshooting guides, process documents).
  • Performing Testing and Quality Assurance work on new and existing software.
  • Proactively identifying ways to improve processes and ultimately the customers experience.
  • Delivering occasional training to clients and colleagues.
  • Covering out of hours on call work on a scheduled basis.

The ideal candidate will be available to interview via Teams w/c 24th and start after 17th of September. You’ll need strong working knowledge of SQL, the ability to write scripts and understand them and edit them. This role offers 100% remote work and pays upto £35,000pa + Bens.

Quantock Talent Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...