Job overview

Previous applicants need not apply

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.

To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.

**Please note we are unable to offer visa sponsorship for this role**

Main duties of the job

To register patients on the Patient Administration System

To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.

To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.

To cancel and rebook patient appointments, following the guidelines issued by the relevant service.

Detailed job description and main responsibilities

The post holder will be a member of the trust’s Booking & Contact Centre team reporting to the Booking t Centre Manager.

To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trust’s outpatient clinics based at City Road and its associated satellite units.

To manage all GP referrals through the e-Referral System.

To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trust’s Access Policy at all times.

To work as part of a large administrative team and provide cross- cover as and when required.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification:

Knowledge

Essential

• Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
• Understanding 18 weeks Pathway .

Experience

Essential

• Administrative experience

Desirable

• Experience of working in a busy and demanding customer facing role

Skills/abilities

Essential

• Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
• Excellent oral and written communication and interpersonal skills
• Ability to work independently and take responsibility for day to day workload
• Ability to work under pressure and to meet deadlines

Education/Qualifications

Essential

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.

Desirable

• Evidence of continuing education and development