Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection.

We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?

It’s an exciting time to join us as an Assistant Night Manager.

The Assistant Night Manager supports the Night Manager in overseeing all night operations to ensure safety, smooth overnight processes, and exceptional guest service according to brand standards.

Key Responsibilities:

• Oversee all hotel operations during the night shift, ensuring full compliance with brand standards.
• Serve as the Manager on Duty (MOD) and primary decision-maker for operational issues in the absence of the Night Manager.
• Monitor lobby, Front Desk, Housekeeping, Security, F&B outlets, and engineering activity to ensure smooth overnight operations.
• Ensure accurate night audit procedures are completed
• Conduct regular property walks to ensure cleanliness, safety, guest satisfaction, and brand presentation.
• Handle escalated guest issues, complaints, and service recovery.
• Welcome late arrivals and manage early departures, ensuring seamless check-in/out processes.
• Assist guests with requests during nighttime operations.
• Act as the Emergency Response Leader with or in the absence of the Night Manager during the night shift.
• Ensure compliance with safety and security procedures, including fire alarms, evacuation protocols, and incident reporting. Handle emergencies, disturbances, or incidents.
• Ensure all access points and back-of-house doors are secured.
• Verify and support completion of Night Audit and financial reconciliations.
• Assist with room rate checks, billing accuracy, and revenue controls.
• Review daily reports (occupancy, arrivals, departures, no-shows, overbookings).
• Ensure compliance with cash handling and credit policies.
• Supervise night shift team members (Front Office, Housekeeping).
• Provide coaching, support, and guidance to team members on duty.
• Ensure shift handover documents are completed and communicated effectively to morning leadership.

·Encourage a culture of teamwork, professionalism, and guest-focused service.

·Be an ambassador for sustainability and engage with the local community

About You

• Minimum of 2 years’ experience as an Assistant Night Manager in a hotel
• Experience handling guest complaints, service recovery, and operational emergencies.
• Strong knowledge of Front Office operations, PMS systems (e.g., Opera), POS systems, and night audit procedures.
• Understanding of housekeeping processes, security protocols, and emergency procedures.
• Basic financial understanding: revenue management principles, billing, and daily reconciliation.
• Professional appearance and positive, approachable personality.
• High level of integrity, honesty, and confidentiality.
• Strong attention to detail and situational awareness.
• Ability to remain calm and composed during emergencies.
• Willingness to work night shifts, weekends, and holidays.

Some of the benefits you can enjoy as a permanent member of staff include:

·Competitive salary

·Discounts on hotel rooms and food and beverage worldwide

·Learning and development opportunities

·Recommend a friend bonus

·Free meals whilst on duty

·Employee assistance programme

·31 days paid holiday per year (inclusive of bank holidays)

·Team building events

·Monthly Employee Appreciation Lunch

·Paid birthday off and so much more!

If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).