Band 3 ICT Collaborative Care Records - Administrator

ICT Collaborative Care Records (CCR) Administrator, Band 3
Location: Trust Headquarters, The Uffculme Centre, Moseley, Birmingham

About the Role

We are seeking a motivated and organised Collaborative Care Records (CCR) Administrator to join our ICT team. This role supports the day-to-day operation of the Collaborative Care Record service, helping ensure healthcare professionals have accurate, secure and timely access to critical patient information.

You will provide second-line support to system users, process access requests, carry out audits, investigate issues, maintain data quality, and support digital projects across the Trust and partner organisations.

What We're Looking For

  • Excellent organisational and administrative skills.
  • Strong attention to detail and ability to maintain accurate records.
  • Good communication and customer service skills.
  • Confident using Microsoft Office and other IT systems.
  • Ability to prioritise workload and work independently.
  • Understanding of confidentiality, data protection and information governance.
  • Experience of working in an NHS, healthcare or ICT environment is desirable.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Key Responsibilities

  • Provide support for CCR system queries, incidents and service requests.
  • Manage and prioritise support tickets using the Trust's Service Desk system.
  • Investigate and resolve routine system and data quality issues.
  • Process system access requests and maintain user records.
  • Carry out regular access audits and investigate findings.
  • Produce reports and maintain accurate records and databases.
  • Support system testing, upgrades and improvement projects.
  • Liaise with NHS colleagues, suppliers and partner organisations to resolve issues.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
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