Job overview

Part Time vacancy 22.5 hours per week (3 days)

**Previous applicants need not reapply**

To support the work of the London Breast Screening Administrative Hub team by accurate, efficient and timely execution of essential operational activities that support the Hub Call centre and all related administration functions, under the lead of the Office Manager/Assistant Service Manager and Service Manager.

Previous applicants need not apply.

Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment

Main duties of the job

To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure. To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence.

To be fully competent in all administration functions required by the London Breast screening Administrative Hub. All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each others’ work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training.

To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets. Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary. To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.

Detailed job description and main responsibilities

Please see attached job description for more detail around main responsibilities and specification requirements

Note: Previous applications need not re-apply as this would not be considered

Person specification:

Skills and aptitudes

Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good level of verbal and written communication
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team
• Punctuality

Desirable

• Able to present information to others
• Able to influence, advise and motivate others

Experience and Knowledge

Essential

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities
• Demonstrate awareness of issues around confidentiality
• Ability to work independently and under pressure
• Good knowledge of Microsoft systems including word, excel and outlook

Desirable

• Supervisory experience
• Working knowledge of the NHSBSP

Royal Free World Class Values

Essential

• Demonstrate ability to meet the Trust values

Personal qualities and attributes

Desirable

• Good knowledge of the NHS breast screening programme
• Good knowledge of the National Breast Screening System (NBSS)

Education & professional qualifications

Essential

• 5 GCSE's or equivalent
• Key skills level 2 in Literacy or equivalent