Job overview

The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward’s multi-disciplinary team, patients, relatives and their carers.

The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data.

The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).

Main duties of the job

To provide a front of house reception service and directing as appropriate.

Answering telephones, ensuring the bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward administrative responsibilities.

Detailed job description and main responsibilities

Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification:

Experience

Essential

• • Previous work experience in a healthcare setting
• • Experience of working in a public/patient facing role

Desirable

• • Experience of working with Cerner, or similar electronic Patient Administration Systems

Skills and Aptitudes

Essential

• • Clear and concise verbal and written communication skills
• • Ability to use initiative and problem solve, in a busy clinical environment
• • Typing and data entry skills
• • Good level of computer literacy skills in Microsoft Word, Excel and databases
• • Flexible and adaptable to the changing needs of the service
• • Time management and organisational skills
• • Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious

Royal Free World Class Values

Essential

• • Demonstrable ability to meet the Trust Values

Personal Qualities & attributes

Essential

• • Excellent interpersonal skills with the ability to relate to people at all levels
• • The ability to manage conflict and identify where escalation to senior staff is necessary
• • Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.

Education & professional Qualifications

Essential

• • Educated to NVQ Level 3 or equivalent experience