Bank - Patient Services Porter-

Main duties of the job

Patient Services Porter - Band 2

Our department is looking for new team members to join the Support Services Porters Team.

  • Respond promptly to requests to escort or convey patients between departments and to assist in the lifting and movement of patients.
  • To respect patient confidentiality and to treat all clients in a courteous, helpful manner.
  • To deal sympathetically with all patient requests and queries and respond in a professional and polite manner.
  • To collect and deliver specimens in accordance with a planned schedule, or as directed.
  • To operate lifts as required and respond to requests for lift transportation.
  • To respond promptly to emergency cardiac arrest and fire alarm calls.
  • Medical, industrial and special gasses.
  • To convey or remove and dispose of furniture and equipment.
  • To carry out helpdesk duties as and when required, using the automated job allocation system as part of this duty.

Please do refer the JD for more Details

Working for our organisation

The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:

positively welcoming, actively respectful, clearly communicating and visibly reassuring


Detailed job description and main responsibilities

Operational Requirements

  • Respond promptly to requests to escort or convey patients between departments and to assist in the lifting and movement of patients.
  • To respect patient confidentiality and to treat all clients in a courteous, helpful manner.
  • To deal sympathetically with all patient requests and queries and respond in a professional and polite manner.
  • To collect and deliver specimens in accordance with a planned schedule, or as directed.
  • To operate lifts as required and respond to requests for lift transportation.
  • To respond promptly to emergency cardiac arrest and fire alarm calls.
  • Medical, industrial and special gasses.
  • To convey or remove and dispose of furniture and equipment.
  • To carry out helpdesk duties as and when required, using the automated job allocation system as part of this duty.

Please do refer the JD for more Details

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Experience

Desirable criteria
  • Health Care/Hotel industry or similar environment
  • Dealing with Public

Skills and aptitudes

Essential criteria
  • Able to work to schedule
  • Own initiative
  • Covid-19 Vaccination

    Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
    We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

  • AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
  • By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
  • If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
  • If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
  • If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
  • The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
  • The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
  • By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
  • Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
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