Books Specialist

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EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
A Books Specialist for Books & Flipster Digital Magazines supports the worldwide sales organization by facilitating the timely resolution of sales inquiries while working closely with Customers, Prospects, Product Management, Order Processing, and Customer Support. A successful Books Specialist must be flexible enough to adapt in adverse conditions.
This remote position is U.S.-based only (excluding U.S. territories).
What You\'ll Do

  • Resolve incoming sales inquiries regarding pricing, products, and processes
  • Interact with customers daily (both reactive & proactive)
  • Develop technical expertise to answer sales questions
  • Maintain sales documentation to promote sales effectiveness
  • Perform title filtering and price quote requests
  • Coordinate with Order Processing as needed to improve sales processes
  • Construct business requirements for Product Management development efforts
  • Provide various reports covering sales results and sales opportunities
  • Provide written communications to worldwide sales & marketing
  • Set up customer accounts for e-Commerce website & Book management portal
  • Research sales opportunities based on current events, new programs of study, etc. both domestic & international
  • A Books Specialist handles an average of 75-100 inquires per day.
  • Provide assistance to worldwide sales force for Flipster Digital Magazines
Your Team
You will be welcomed as a member of the Books Sales Team within the Sales department. We promote a healthy work-life balance as we all work remotely. We use Microsoft Teams as our way of staying connected for the “in-office” feel. Our team is supportive with training and providing resources, assisted by our shared knowledgebase of information.
About You
  • 0-2 years of sales experience
  • Intermediate knowledge of Microsoft Office products (including MS Access)
  • Excellent communication and presentation skills, with the ability to build relationships and influence decision-makers at all levels of an organization.
What Sets You Apart
  • Experience with electronic resources, publishing, or libraries desired
  • Strong organizational, analytical, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Experience working in large teams
  • Self-starter who is motivated & eager to learn
Pay Range
USD $43,595.00 - USD $62,275.00 /Yr.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Information Services

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