Business Customer Support Technician Apprentice Leeds

<p>Welcome to BT Group, one of the world's leading communications services companies. We are seeking a highly motivated and customer-focused individual to join our team as a Business Customer Support Technician Apprentice in Leeds. In this role, you will have the opportunity to develop your technical skills while providing exceptional support to our business customers. If you have a passion for technology, excellent problem-solving skills, and a desire to learn and grow, we want to hear from you! Join us and be a part of our dynamic and innovative team as we continue to deliver cutting-edge solutions to our customers. Provide exceptional support to BT Group's business customers through various communication channels, such as phone, email, and chat. Develop a deep understanding of BT Group's products and services in order to effectively troubleshoot and resolve customer issues. Follow established processes and procedures for handling customer inquiries and escalations. Continuously improve technical knowledge and skills through training and on-the-job learning. Collaborate with team members and other departments to solve complex customer problems and improve overall customer experience. Proactively identify and escalate potential issues or trends to management. Deliver a high level of professionalism and customer service at all times. Maintain accurate and detailed records of customer interactions and resolutions. Stay up-to-date with industry trends and advancements in technology to better serve customers. Act as a brand ambassador for BT Group by promoting our products and services and building positive relationships with customers.</p><p>BT Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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