Join Our Team as a: Business Services Assistant
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday between the hours of 8am and 5pm
Worker Type: Hybrid worker – there will be an expectation that the postholder will work on average 2 days per week in the office, at Harvey Road
Salary Grade C - Starting Salary is £26,427 (Level one) rising to £27,274 (Level three) per annum
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other sites across Nottingham, as needed

Make a Real Difference – Work with Nottingham City Council Housing Services

At Nottingham City Council, we’re one of Nottingham’s largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job – it changes lives.

What We Offer

• A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference
• A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance
• A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications

Benefits of joining our team

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

About The Role

We are looking for an organised and customer-focused Business Services Assistant to join our Business Services team. This is a varied and rewarding role providing essential administrative and business support that helps ensure services are delivered efficiently and effectively for our tenants and customers.

Working closely with managers and colleagues across the directorate, you will support a wide range of activities, including managing correspondence, maintaining accurate records and systems, processing purchase orders, monitoring service performance, responding to customer enquiries and complaints, and producing reports. You will also play a key role in supporting operational processes, maintaining confidential information, and helping to resolve issues for both customers and colleagues.

We are looking for someone with excellent organisational skills, strong attention to detail, and a commitment to delivering high-quality customer service. You will be confident using a range of IT systems, able to manage competing priorities, and enjoy working collaboratively as part of a team.

This is an excellent opportunity to contribute to improving housing services for Nottingham residents while developing your skills in a supportive, inclusive and values-driven environment.

About You

What we’re looking for:

1. Experience of working with computerised and manual office systems.
2. Ability to work effectively under pressure and organise and prioritise work to meet deadlines and key performance indicators.
3. Good interpersonal skills, and the ability to communicate effectively including active listening and questioning.
4. Ability to present written or verbal information in a clear and concise manner.
5. Ability to work effectively as part of a team.
6. Experience of providing administrative functions.

Closing date: 4th October 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: w/c 19th October 2026 – Please note, this is subject to change.

We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed

We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.

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