Business Support Officer
Job Title: Business Support Officer
Job Purpose
The Business Support Officer will provide operational, administrative, and business coordination support to ensure the smooth day-to-day running of the restaurant’s takeaway and dine-in operations. The role is responsible for coordinating business processes, monitoring performance, supporting compliance, and assisting management with planning and decision-making to ensure the efficient and commercially effective operation of the business.
Key Responsibilities
- Support the owner/management in overseeing daily restaurant operations to ensure efficiency, consistency, and compliance with company procedures
- Support management in implementing operational policies, procedures, and internal controls
- Prepare regular operational performance reports, including sales summaries, cost analysis, and productivity metrics
- Maintain accurate business records, including staff schedules, supplier contracts, and operational logs
- Track daily and weekly sales performance and prepare management reports Assist with budgeting, forecasting, and cost-control measures, and recommend improvements to increase profitability
- Monitor expenditure against budgets and highlight variances to management
- Coordinate invoicing, payments, and basic financial administration with accountants or external advisors
- Assist with recruitment administration, onboarding, and staff documentation
- Coordinate rotas, attendance records, and leave schedules
- Support compliance with employment policies, right-to-work checks, and internal HR procedures Support compliance with food safety regulations, health & safety standards, franchise manuals and licensing requirements
- Maintain compliance documentation and assist with audits and inspections
- Ensure operational practices align with local authority and regulatory requirements Liaise with suppliers and service providers regarding orders, contracts, and service performance
- Monitor supplier costs and service levels, escalating issues where necessary
- Support negotiations and renewals under management direction Identify operational inefficiencies and recommend improvements
- Support implementation of new systems, digital tools, or procedures
- Assist with marketing initiatives, promotions, and customer engagement activities
- Monitor customer feedback and support service improvement initiatives
Financial Monitoring &* Reporting*
Administrative &* Office Management*
- Provide general business administration support, including record-keeping, filing, and data management Maintain staff rotas, attendance records, and leave tracking systems
- Prepare internal communications, reports, and business correspondence
- Support the implementation and maintenance of digital systems and operational tools
HR & Staffing Support (Administrative)
- Assist with recruitment administration, onboarding processes, and staff documentation
- Support compliance with right-to-work checks and internal HR policies
- Act as a point of contact for staff administrative queries
- Maintain confidential personnel records in line with data protection requirements
Compliance & Regulatory Support
- Support compliance with food safety, health and safety, and licensing requirements
- Maintain compliance records and documentation for inspections and audits
- Assist management in ensuring operational practices meet local authority and regulatory standards
Supplier & Stakeholder Coordination
- Liaise with suppliers regarding contracts, pricing, deliveries, and service performance
- Maintain supplier records and support contract renewals under management guidance
- Monitor supplier costs and report discrepancies or performance issues
Business Improvement &* Development*
- Analyse operational data and customer feedback to identify areas for improvement
- Support the development and implementation of efficiency improvements and new procedures
- Assist with planning marketing initiatives, promotions, and service improvement strategies
Skills and Experience
Essential
- Strong organisational and analytical skills
- Ability to prepare reports and interpret business data
- Good understanding of business operations and cost control
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office or equivalent business software
Desirable
- Experience within the hospitality or food service sector Knowledge of UK employment practices and regulatory compliance/
- Necessary training will also be provided by the employer Experience supporting small or medium-sized businesses
Qualifications
- A degree from the UK University in Business Administration, Business Management, or a related field or Equivalent relevant professional experience
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
