Call Center Representative, Healthcare (Patient Services)
A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.
Core Responsibilities
- Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
- Verify insurance coverage and process pre-authorization requests
- Update patient records accurately in AdvancedMD
- Escalate complex or sensitive cases to clinical or billing staff as needed
- Maintain HIPAA-compliant handling of all patient information
- Document call outcomes and follow-up actions consistently
Requirements
- 2+ years in a healthcare call center, medical billing, or patient services role (preferred)
- Working knowledge of AdvancedMD (preferred)
- Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
- Clear, professional phone communication skills
- For the bilingual profile: fluent Spanish and English, spoken and written
- Comfortable working US business hours (EST)
- Reliable home office setup, stable internet connection
Benefits
- Remote work setup
- Competitive compensation
- Paid Time Off and holidays
- HMO coverage
- Gym allowance
- Extra holiday pay
- Long-term career opportunities with a growing global team
