Job Title: Call Centre Administrator X2

Department: Community & Children's Services Department

Office Location: Barbican Estate Office Lauderdale Place, London

Salary: £38,080 - £42,150 per annum inclusive of London Weighting

Contractual hours: 35 hours per week

Hours of Work/Work Pattern: Monday to Friday, 8:30am - 4:30pm or 9:00am – 5:00pm

Basis: Full -Time, Permanent

Workplace category: Workplace based

Workplace role categories describe our approach to workplace attendance.

Attachments : Job Description and Person Specification

Summary of Terms and Conditions of Employment

We reserve the right to close the advert earlier should we receive a high number of applications. We therefore encourage you to apply early.

The Call Centre Administrator provides the first point of contact for residents reporting repairs across the Barbican Residential Estate.

The role is responsible for receiving repair requests, accurately logging repairs within the Civica system, triaging requests in accordance with established repair categories, and arranging appointments within defined operational limits.

Working under the supervision of the Service Delivery Officer, the Call Centre Administrator ensures repair requests are handled professionally, appointments are booked efficiently, and residents receive clear and timely communication regarding repairs and service updates.

The post holder plays an important role in maintaining the smooth operation of the repairs service by ensuring repair information is accurately captured, resident enquiries are handled effectively, and appointments are scheduled in accordance with operational guidelines.

The Call Centre Administrator will be responsible for:

• Handling incoming repair requests via telephone, email, and digital reporting channels.
• Logging repair requests accurately within the Civica repairs management system.
• Booking repair appointments within defined operational parameters.
• Providing residents with clear information regarding repairs and service processes.
• Supporting the administration of the repairs service and maintaining accurate records

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Basic Disclosure & Barring Service check. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

Closing date: 23:59pm on 29 July 2026.

Interviews will be held on 10, 11 ,12, 13 August 2026.

Level of DBS required for this role: Basic

Level of vetting required?: No security vetting is required

Is this a politically restricted post?: No

Does this post require a Baseline Personnel Security Standard (BPSS) check?: No The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.