Call Centre Advisor

Location London Borough of Islington, initially based at the Brewery Road site with future flexibility to work from the 222 offices. This role offers a modern, hybrid working environment combining office-based and home working arrangements. Hours Fixed-term contract, 35 hours per week. Shift pattern Monday to Friday from 8am to 8pm, with some Saturday shifts from 8am to noon. There is no requirement to work every weekend. A shift allowance of 1.5 times the standard pay rate applies for qualifying hours. Salary £38,637 per annum About the Role Join Islington Council’s newly consolidated Contact Centre, which merges the Repairs and Access Islington teams to provide a streamlined, efficient service to residents. You will be a key point of contact, responding to a wide range of enquiries about repairs and council services. The role requires empathy, professionalism, and the ability to support residents who may be distressed or in urgent need. You will document calls accurately, collaborate with colleagues to resolve complex issues, and uphold confidentiality and respect in all interactions. This position offers comprehensive training, ongoing development opportunities, and a supportive, inclusive work culture focused on wellbeing and career growth. The role is ideal for those seeking to make a meaningful difference in public service within a dynamic and evolving environment.

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