Call Handler

<p><strong>Job Title:</strong> Call Handler</p> <p><strong>Location: </strong>Crawley</p> <p><strong>Working Hours:</strong> Monday to Friday, 08:00 – 17:00</p> <p><strong>Rate:</strong> £16.22 per hour (Umbrella), paid weekly (always paid the following Friday)</p> <p><strong>Contract Type:</strong> Temp to Perm</p> <p><strong>Job Description:</strong><br /> As a Call Handler, you will be the first point of contact for residents calling to report housing repairs. Your key responsibilities will include:</p> <p><strong>Day-to-Day Duties:</strong></p> <ul> <li>Handle high volumes of inbound and outbound calls related to repairs and maintenance.</li> <li>Book appointments and update all relevant details in the internal system.</li> <li>Accurately log repair requests and assign them to the appropriate contractor or internal team.</li> <li>Diagnose repair needs based on resident descriptions.</li> <li>Prioritise emergency and urgent repairs for immediate action.</li> <li>Provide empathetic, professional customer service throughout.</li> <li>Keep residents updated on repair progress and manage expectations.</li> <li>Liaise with contractors, housing officers, and other stakeholders to ensure repairs are completed efficiently.</li> <li>Maintain accurate records of all communications.</li> <li>Handle complaints and escalate where appropriate.</li> </ul> <p><strong>Essential Requirements:</strong></p> <ul> <li>Experience working in <strong>Social Housing</strong> or <strong>Repairs & Maintenance</strong> environments.</li> <li>Good understanding of housing repair issues and relevant trades.</li> <li>Experience using scheduling/planning systems.</li> <li>Familiarity with managing Work-in-Progress, jeopardy planning, and extension of time processes.</li> <li>Strong customer service skills and a proactive, solution-focused mindset.</li> <li>Understanding of repair job durations and contractor scheduling.</li> </ul> <p><strong>Please apply or call Leah Seber at Build Recruitment</strong></p>

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