Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo

Join to apply for the Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo role at Air Canada

Join to apply for the Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo role at Air Canada

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Customer Service Unit is the main point of contact for all Customer enquiries – both Internal and External for Air Canada Cargo within the UK. This role is responsible for overseeing the Operational functions within the Customer Service Unit such as air waybill data capture, Customs reporting/compliance for all Air Canada and Air Canada Rouge flights departing the UK and stations such as Dubai and Casablanca. In addition, this role provides tracing and discrepancy support and revenue protection work involving closing all Import air waybills on a daily basis.

  • Previous Cargo experience an advantage.
  • Experience of WebLynx, Smartload, ABS, ETS would be an advantage
  • DfT Security trained
  • Good computer skills with a high level of accuracy
  • Good verbal and written skills
  • Demonstrable leadership qualities
  • Must be a team player and represent Air Canada in a professional manner
  • Must have an ability to use tact, good judgement and initiative, with a flexible attitude and willingness to make decisions for the benefit of both Air Canada Cargo and our Customers
  • Ability to work under pressure, plan workload and meet deadlines with minimal supervision

Please visit the Air Canada careers page for full job details.

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Airlines and Aviation

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