Child Maintenance Service Change Enabler

As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring— and when necessary, enforcing— their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you\'re looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

Take a look at the DWP you tube channel to find out morehttps://youtu.be/DwG6S1XQy2Y

The Child Maintenance Service (CMS) is offering exciting opportunities for motivated individuals to join us as Change Enablers.

The enablement team is responsible for supporting and enabling the successful delivery of Child Maintenance modernisation programme of work and internal performance improvement changes for CMS Operations Directorate.

They work closely with Operational colleagues, Business Design, Digital and Project Managers to ensure all internal implementation activities have been identified and dependencies are being managed.

We’re looking for passionate leaders who are committed to delivering outstanding customer service. You’ll need to be adaptable and resilient, capable of making sound decisions, and confident in driving and implementing change in a high-profile, fast-paced environment.

Your leadership will be instrumental in achieving our core mission: ensuring that children receive the financial support they deserve.

Example duties may include, but are not limited to:

  • Support the team in managing business implementation activities for the modernisation programme and performance improvement initiatives across all areas of the business
  • Work with change leads and project managers to ensure products are available and activities identified and tracked to support business areas deliver and embed the change.
  • Manage relationships with key stakeholders, attend discovery workshops and support development of documents required including, quality assurance and sign-off etc.
  • Support sprint deployment activity by understanding and tracking all dependencies, escalating risks and supporting promotion of success.
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