As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring—and when necessary, enforcing—their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you\'re looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

We are committed to ensuring that all colleagues that work out of our Service Centres are provided with an environment that allows them to flourish and be at their best.

The Child Maintenance Service employs around 5,000 colleagues who are dispersed across 8 UK Service Centre sites along with colleagues from other DWP Directorates. The Service Centre Support Team (SCST) Lead works collaboratively with teams across CMS and external partners to provide vital site-wide support services for all colleagues and Directorates in the Service Centre. The role ensures the workplace is safe, healthy, efficient, and well maintained, so all colleagues can focus on delivering a great service to customers. This is a fantastic opportunity to lead a small team, support senior leaders, and make sure our Service Centres run smoothly.

Responsibilities

• Lead your team by setting clear goals, managing resources, developing capability, and identifying risks. Demonstrate integrity, fairness, and openness in your leadership, and encourage a culture of accountability and continuous improvement.
• Make sure your site follows Health and Safety laws, keeps risk assessments updated, and supports emergency and evacuation procedures. Approach safety with diligence, attention to detail, and a proactive attitude, ensuring the wellbeing of all occupants.
• Support the Senior Responsible Officer for your site by assuming their delegated responsibilities as required. Display reliability, discretion, and the ability to act decisively when needed.
• Create and update business continuity and incident management plans, including all occupying colleagues, testing the plans regularly, and managing any incidents. Chair the Business Disruption Forum when necessary. Foster a collaborative environment, encourage open communication, and remain calm and solution-focused during disruptions.
• Plan and implement site projects, involving all stakeholders, and tracking progress to deliver a high-quality and professional service on time. Show adaptability, resilience and a commitment to delivering results through teamwork.
• Run daily site operations, working with outside partners and suppliers, keeping the site secure, fixing problems, and organising building projects. Uphold high standards of professionalism, treat all partners with respect, and take initiative to resolve issues promptly.
• Manage the site space for all teams, working with Estates and other groups to make sure everyone has what they need to do their jobs. Plan and oversee office moves as needed. Practice empathy and inclusivity, ensuring the needs of all occupants are considered and addressed.
• Lead local employee relations talks, build good relationships with trade unions, and help solve site-wide issues. Exhibit strong interpersonal skills, active listening, and a constructive approach to conflict resolution.
• Support CMS priorities by helping with recruitment, sharing local communications, and making sure staff complete mandatory training. Be supportive, approachable, and motivated to help others develop and succeed.
• Build strong relationships with colleagues and stakeholders by chairing key site meetings and working closely with internal and external partners, contractors, and suppliers. Promote trust, collaboration, and a positive workplace culture through clear communication and mutual respect.