Christmas Customer Advisor - Zone A

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is a busy time for our store teams. As a Christmas Customer Assistant, you will greet customers, offer product and gift advice, and help create a memorable shopping experience.

This is a temporary contract with potential for a permanent role later depending on local opportunities. This could be the start of a new career with Boots.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities include:

  • Customer Interaction: Offer thoughtful advice, recommend products, and highlight offers to ensure a positive shopping experience.
  • Till Operation: Handle transactions, wrap up purchases at the counter, and support self-checkout systems with energy and efficiency.
  • Stock Management: Keep shelves full so customers can find what they need during the busy season.
  • Store Presentation: Ensure the store area looks its best at all times.
  • Online order support: You may assist with deliveries, picking, and packing for online orders as needed.

What you’ll need to have

Full training is provided. Essential skills/experience include:

  • Availability to work Bank Holidays including Black Friday week, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
  • Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
  • Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
  • Tech-Savvy: Ability to learn and use technology, including handheld devices, tills, and self-checkouts.
  • Team Player: Collaborative, one-team mindset.
  • Physical Stamina: On your feet, standing, walking, and lifting.
  • Brand Ambassador: Interest in Boots ethos, products and services.

Desirable experience

These are not essential, but desirable:

  • Experience in a retail or customer-facing environment.
  • Familiar with Boots products and services to help customers.

Career development

There are opportunities to progress within retail or pharmacy, or move toward store leadership or joining our Support Office. Some success stories can be explored here.

Our benefits

  • Generous employee discounts.
  • Access to support through TELUS Health, our Employee Assistance Programme (24/7).
  • Maternity/Paternity/Adoption gift card.

There are additional benefits available; find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster an inclusive, diverse working environment and are proud to be an equal opportunity employer. We aim to help everyone reach their full potential and to make a positive impact together.

What’s next

If you’re ready to make someone’s day, apply now. Successful applicants will be contacted for an in-person interview within 14 days. We can provide reasonable adjustments to support your application and interview process.

Need To Know

We are recruiting Christmas Customer Advisors for the Birmingham, Fort Dunlop store. We are looking for candidates to start from September onwards. Shifts are mainly late afternoon and evening, may include weekends. The advert may close early if we meet our requirements.

Business Area: Retail

Function: Christmas

Hours per week: 20

Store: 6404 - BIRMINGHAM FORT DUNLOP, Unit 8 The Fort S/Park, 20 Fort Parkway, Birmingham

Country: UK

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