Client Advisor (weekends only) Rimowa Selfridges

Client Advisor (weekends only) Rimowa SelfridgesWelcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand\'s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Job responsibilities

Excite and instil passion and pride for the brand

Embody the brand image for customers and the store team and have an understanding of the brand DNA

Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times

Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times

Enhance customer service standards in store to ensure world class service is delivered at all times.

Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand

Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice

Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets

Process the sale in a confident and professional manner whilst maintaining the relationship with the client

Gather and collate the client\'s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client

Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition

Support control and management of stock in line with management directions

Keep up to date of market trends in the retail industry

Assist with special requests, which include but are not limited to repairs, special orders, returns, etc

Ensure all Company policies and procedures are adhered to.

Profile

We would like to speak to professionals who are passionate about service, lifestyle and travel destinations

Passion for retail and sales

A commitment to achieving and exceeding targets whilst focusing on the client\'s needs and experience

Pro‐active and positive attitude

Excellent personal presentation – a Rimowa Brand Ambassador

Understanding of Retail KPIs

A fluent level in English is essential and additional languages are an advantage.

Seniority levelEntry level

Employment typeFull‐time

Job functionRetail Luxury Goods and Jewelry

Location: London, England, United Kingdom

Referrals increase your chances of interviewing at RIMOWA by 2x

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Salary: GBP 13 - 16 per hour
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