Job overview

We are looking for an enthusiastic and conscientious person to join our expanding department. You will join the Genomic Medicine administrative team in the busy and expanding Regional Genetics Service currently serving a population of 4.5 million within the North West Region.

The successful applicants will need to be self-motivated, hard working and capable of working within a team, together with the ability to work on your own initiative. You will also have good organisational skills and the ability to prioritise your workload. Good communication and administrative skills are essential, together with the commitment to demonstrate the Trust’s Values and Behaviours framework.

Main duties of the job

Operating within clearly defined limits of the policies, procedures, and guidelines of the Genomic Medicine department, this post supports clinicians with the requesting of additional information and booking and and scheduling of appointments to support the patient journey. Please refer to job description for full information.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download’ heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place’, simply click on the relevant PDF document under the ‘Documents to download’ heading and once opened, you can either scan QR code or click on the link provided.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Person specification:

Skills

Essential

• Excellent communication skills both written and verbal
• Ability to prioritise and plan workload
• Able to deal confidently with customers face to face and on the telephone
• Willingness to be trained and be adaptable to change
• Ability to work as a member or a team and ability to work unsupervised
• Self motivated and productive
• Excellent data entry skills
• Ability to follow SOPs

Experience

Essential

• 6 months of working in an administrative environment, both as part of a team and independently
• Computer literate; experience of MS office, MS outlook and the internet
• Experience of dealing with a range of information and responding to queries.
• Ability to deal with a range of “customers” including patients, clinical and managerial staff

Desirable

• Previous Experience of working in the NHS
• Experience of working in a customer service environment
• Experience of previous care environment
• Evidence of liaising with more than one discipline
• Knowledge of outpatient booking and scheduling processes Experience of effectively managing a waiting list

Education and Qualifications

Essential

• GCSE or equivalent in English and Maths or equivalent qualifications to demonstrate good literacy and numeracy skills

Desirable

• Educated to high GCSE level. A Levels
• ECDL qualification or other relevant qualification