Main area Mental Health / Y Gyfarwyddiaeth Iechyd Meddwl Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday 9-5) Job ref 110-AC231-0825

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Princess of Wales Hospital Town Bridgend Salary £24,833 per annum Salary period Yearly Closing 31/08/2025 23:59

Clinic Coordinator

Band 2

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

The Bridgend Mental Health Outpatients department are looking for a friendly and confident individual to join their team as a clinic coordinator.

This is a busy role which requires someone who is resilient and motivated.

Main duties of the job

The Clinic Co-ordinator will reception and co-ordinate out-patient clinics, new patient referrals, follow up appointments and contribute to the maintenance of waiting lists for Clinical Teams within Mental Health Services.

The role will also include the filing of results and correspondence as per Mental Health Directorate procedures, the retrieving and returning case notes to the main filing library, prepping of case notes for outpatient clinic and in conjunction with colleagues maintain the records library in accordance with local policy and retention and destruction schedules.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\'t need to have skills in Welsh, we\'ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications

• 3 GCSE’s or equivalent
• IT qualification or relevant experience
• Knowledge of WPAS and IT systems

Experience

• Previous all-round experience. Experience in data entry
• Experience in managing a filing system
• Has previously worked in the NHS environment

Abilities

• Good interpersonal skills
• Ability to work in a challenging environment
• Good communication and listening skills
• Ability to prioritise own workload
• Welsh language speaking/listening skills at Level 3 or above

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

To discuss the role in more detail or visit the department please contact Lisa Day