Clinical Ops Team Lead (MedExpress) - Fixed Term Contract

Clinical Ops Team Lead (MedExpress) - Fixed Term Contract

We are looking for a proactive and motivated Team Lead on a fixed-term contract to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team. This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX’s team of GPs) and the Operations & Performance teams. If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact.

Overview

Ready to revolutionize healthcare, making it faster and more accessible. Our goal is to become a world-leading healthcare partner by expanding into new countries and diversifying our product portfolio.

Key Responsibilities

  • Lead, Support & Develop Clinicians
    • Act as line manager and main contact for UK clinicians, offering day-to-day support.
    • Conduct 1:1s, appraisals, and manage HR or pastoral issues compassionately.
    • Drive engagement and team culture through feedback, recognition, and check-ins.
    • Ensure clinicians feel supported, valued, and connected.
  • Drive Performance & Training
    • Monitor KPIs like productivity, utilization, and CSAT, and address trends.
    • Deliver training with GP Leads and ensure access to resources.
    • Lead onboarding and maintain up-to-date training and licence records.
    • Use feedback to improve clinician experience and service quality.
  • Collaborate to Improve Services
    • Work with Medical Ops and Ops teams on service launches and process changes.
    • Support resource planning and rota optimisation。
    • Share clinician insights to inform improvements and drive adoption.

What You’ll Bring

  • Management experience, ideally in healthtech.
  • Nice to have: clinical background.
  • Passion for improving performance, with an understanding of performance metrics.
  • Data-driven mindset with experience using insights to drive performance improvements.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams.
  • Strong organisational skills and attention to detail, with the ability to manage multiple priorities.

Why Work With Us

At HeliosX, we want to improve healthcare for everyone. We are a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission. Benefits include:

  • 25 Days Holiday (+ all the usual Bank Holidays)
  • Private health insurance, along with extra dental and eye care cover
  • Pension scheme
  • Enhanced parental leave
  • Cycle-to-work Scheme
  • Electric Car Scheme
  • Free Dermatica and MedExpress products every month, plus family discounts
  • Home office allowance
  • Access to Headspace, discounted gym memberships, and a learning and development budget

Seniority level

  • Mid-Senior level

Employment type

  • Contract

Job function

  • Management and Manufacturing

Industries

  • Hospitals and Health Care

Referrals increase your chances of interviewing at HeliosX Group. Get notified about new Operations Team Lead jobs in London, England, United Kingdom.

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