Clinical Team Administrator - Dementia Intensive Support Team
Main area Band 3 Admin Grade Band 3 Contract 9 months (months fixed term/secondment from the appointment date) Hours Part time - 22.5 hours per week (Hours to be worked between Monday to Friday for discussion at interview) Job ref 246-WSU7614204
Employer Norfolk and Suffolk NHS Foundation Trust Employer type NHS Site G-Block Town Bury St Edmunds Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 23/04/2026 23:59
Clinical Team Administrator - Dementia Intensive Support Team
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Job overview
Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and organisational skills? Can you effectively manage multiple tasks and priorities.
This is a wonderful opportunity for an enthusiastic and motivated individual to join The Dementia Intensive Support Team (DIST). You will be part of a multidisciplinary team of clinicians with strongly embedded values of working together.
Main duties of the job
Duties include (but not limited to)
- Maintaining electronic patient record systems
- Maintaining and monitoring referral spreadsheets
- Typing of letters
- Telephone work
- General business support to wider clinical team
- Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.
- Promote adherence to Trust Policy and support compliance in all areas
- Promote a positive culture within the workplace; working within the remit of the Trust Values
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Detailed job description and main responsibilities
DIST are looking to recruit a conscientious, calm and confident individual. Our successful applicant will be working alongside administrative and clinical colleagues to support the DIST service.
This role is a part time, fixed term position, based at G-Block in Bury St Edmunds.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.
Person specification
Experience
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Ability to work with senior members of staff across a large organisation.
Qualifications
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
- NVQ 3 Business Administration or equivalent or working towards
- Knowledge of Trust electronic record system
Skills
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent
- Excellent articulate communications skills
Knowledge
- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative/secretarial systems
Other
- Able to work flexibly across a range of different sites/offices
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
Disclosure and Barring Service Check
This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
