Complaints Handler (Full Time)
This is an excellent opportunity to join the team as a Complaints Handler on a full-time permanent basis
The complaints team is passionate about the customer journey and works collaboratively to ensure every customer feels heard, supported, and valued. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged. Alongside this, you’ll have the opportunity to work within a hybrid model, offering flexibility while still benefiting from the support, energy, and connection of the wider team.
We’re looking for a Complaints Handler who is passionate about delivering fair, empathetic, and efficient complaint resolutions. Organised, adaptable, and calm under pressure, you’ll play a key role in maintaining high standards of customer care and contributing to continuous improvement across the customer journey.
Hybrid working 2 days working from home 3 days in the office
- 28 days holiday
- Free parking
- Employee car scheme
- Private Medical Insurance
Handling verbal and written customer complaints
- Investigating complaints thoroughly, identifying risks, and escalating issues when needed
- Making fair decisions on complaint outcomes
- Managing customer data requests in line with GDPR requirements
- Recording and tracking complaints accurately
- Identifying complaint trends and supporting continuous improvement
- Sharing customer insights and suggesting improvements to processes or services
- Supporting and guiding new team members when required
- Providing regular updates to management on workload and complaint status
- Contributing to team targets and business projects that improve the customer journey
Experience in complaints handling
* A copy of your passport, birth certificate and NI number will be required, as part of your interview process
