Consumer Support Specialist – Weekend Shift, Sunday - Thursday
Job Description:
- Respond to inbound calls, chats, and emails from Keeper’s consumer customers
- Resolve user inquiries via phone, email, chat, and screen sharing accurately and promptly
- Ensure customers understand product features and benefits
- Provide accurate product and service information
- Recognize, document, and alert management to trends in customer calls, chats, or emails
- Proactively identify product improvements, reproduce bugs, and report or escalate them to management
- Maintain a positive and professional attitude with customers and stakeholders
- Maintain quality in a fast-paced environment
- Perform other core role functions assigned by management
Requirements:
- 1+ years of experience in a customer service or support role or equivalent training and certifications
- Hands-on proficiency in Microsoft Office Suite and GSuite
- Experience working with Smartphones, Tablets and Computers with Mac, Android and Windows operating systems
- Strong typing skills: 40+ wpm
- Proven experience succeeding in a high-volume work environment with the ability to multitask
- Ability to manage time effectively while working independently
- Excellent communication skills, both verbal and written
- Ability to uphold company policies, procedures, and support team guidelines
- Maintain confidential data and customer information
- Preferred: bilingual English/Spanish, Italian, Dutch, or French
- Preferred: prior experience in software support
- Preferred: 2+ years of experience working in a call center environment
- Preferred: ability and desire to work a flexible schedule
- Bachelor's degree preferred
Benefits:
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
- 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area
