Contact Centre Team Member (Part Time)

The UK's leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique.

We're on the search for a Part Time Contact Centre Advisor to join us at our Hemel support centre and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be. Perhaps this'll be your niche too? We'd love to find out.

What are we looking for?
We are looking for team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.

We are recruiting for part time hours between 16-24 hours per week. This will include a weekend shift of either a Saturday or Sunday between the hours of 0900 - 1800 and and negotiable shifts during the week.

What will I be doing?

  • Your goal is to create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner standard and our guests' expectations.
  • You'll be providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you. After 1900,hrs the work is all online, as the incoming calls stop, but the webchat function you'll offer runs until 2100hrs.
  • Previous experience within a similar position is desirable but not essential
  • The role is home based and we will provide your equipment

What we offer?
  • Competitive salary
  • Uncapped Commission
  • 25 days holiday (pro-rata for part-time collegaues)
  • Great deals on Warner breaks for you, your friends and family
  • A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
  • Cycle to Work Scheme
  • Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
  • Life Assurance
  • Family Friendly policies
  • Refer a friend scheme
  • Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
  • Access to a discounts platform including a points based discount plan to increase your retail discounts
  • Access your wages on demand through Aslan
  • Employee Assistance Programme
  • L&G Care Concierge
  • Glow Getters and Long Service Awards

Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:

Please note unsolicited CV's from agencies will not be considered
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