CRM & Content Project Manager

This range is provided by Randstad UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $40,000.00/yr - $48,000.00/yr Direct message the job poster from Randstad UK Are you a strategic storyteller with a passion for customer engagement? Our client is seeking a CRM & Content Project Manager to revolutionise how they connect with their UK driver community - they are a leading global technology platform that is at the forefront of urban mobility and delivery, that operates in over 70 countries with a significant presence in cities across the UK. This is your chance to lead a high-impact CRM strategy for one of the UK's most vital platforms. In this pivotal role, you'll move communications from reactive to proactive and transactional to trust-building, ensuring drivers feel informed, supported, and valued. What You'll Be Doing * Own the UK Driver Communications Strategy * Craft and execute a consistent narrative across all driver touchpoints, aligned with UK priorities and global CRM vision. * Lead Life cycle & Campaign Management * Drive engagement through end-to-end campaigns focused on feature adoption, education, and policy awareness. * Oversee Content Production * Manage creative development for driver-focused podcasts and video initiatives with agency partners. * Coordinate Cross-Functional Stakeholders * Run the weekly Customer Collective forum to align messaging across Ops, Support, Policy, and Marketing. * Champion Best Practices & Channels * Define and promote CRM best practices across teams, advising on tone, format, and delivery channels. * Manage Weekly Newsletters * Oversee production from planning to deployment, optimising for performance and feedback. * Measure and Optimise * Work with analytics teams to track KPIs and continuously improve campaign impact. * Advocate for the Driver Voice * Ensure drivers' perspectives are embedded in all key initiatives and business decisions. * Build Scalable Playbooks * Document processes and share learnings to support regional growth and global knowledge sharing. About You * 3+ years' experience in CRM, customer marketing, or comms project management * Confident project manager who thrives juggling multiple initiatives * Compelling communicator with a passion for storytelling and tone of voice * Proven success working with creative teams and/or agencies * Comfortable in fast-paced environments, with a bias for action * Analytical and insights-driven, with a knack for translating data into strategy * Passionate about improving customer experiences and building long-term trust * Familiarity with tools like Braze, Salesforce, or Iterable is a plus Why Apply? This is a unique opportunity to shape how thousands of UK drivers interact with a leading platform. Your work will directly impact engagement, retention, and satisfaction — helping build long-term loyalty in a dynamic, innovative environment. Ready to make your mark? Apply now and help redefine the driver experience. Seniority level * Seniority level Associate Employment type * Employment type Temporary Job function * Job function Project Management * Industries Marketing Services Referrals increase your chances of interviewing at Randstad UK by 2x Sign in to set job alerts for "Content Project Manager" roles. 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