Customer Advisor - Argos

Overview

As a Customer Advisor in one of our standalone stores, you’ll provide the best shopping experience for customers visiting our stores to shop or collect online orders. Argos is a leading UK digital retailer offering convenience, choice and value across a wide range of products.

Eligibility

  • You must be above the school-leaver age in your country (School leaving age - GOV.UK)
  • You must have Right to Work eligibility in the UK
  • Most roles are part-time with shifts including weekdays and weekends. Hours are scheduled to fit around availability and may vary week to week.

What you’ll be doing

  • Ensure customers have a great shopping experience by delivering excellent customer service on tills, website screens on the shopfloor and at the collection counter.
  • Collect products from the stock area for customers, take payments, discuss our financial service offerings for certain products and process refunds.
  • Be present on the shop floor to help customers with questions and provide product recommendations; support in the stock room when the store is quiet.
  • Build knowledge about our products, services and promotions to help provide recommendations.

What makes a great Argos Colleague

  • Friendly and welcoming with a genuine enthusiasm for helping customers.
  • Comfortable discussing our financial services when appropriate.
  • Thrives in a fast-paced, physical and high-energy environment and enjoys being part of a team.
  • Flexible and willing to work to a high standard across the store; fully trained in a variety of skills with opportunities to learn and develop.
  • Embraces using new digital tools and technology to do the job well.
  • Great attention to detail, keeps the store clean and organized to create the best shopping experience.

Working for us has great rewards

  • Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on certain days and 15% off at Argos on pay days.
  • Free food and hot drinks provided for colleagues in all stores.
  • Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
  • Pension – employer contributions matched between 4-7.5%.
  • Sainsbury’s share schemes – discounted share purchases.
  • Shopping discounts on various offers (gym memberships, restaurants, holidays, vouchers, etc.).
  • Wellbeing support – access to confidential Employee Assistance Programme.

Additional information

Please note that vacancies may close quickly; we encourage candidates to apply at their earliest convenience.

Inclusion and support

We are committed to being an inclusive retailer where every colleague can achieve their potential and every customer feels welcome. We offer supportive policies and networks to help colleagues understand and fulfil their roles, along with opportunities for development, mentorship, training and career progression. If you would like to learn more about our commitment to inclusivity, please review our information here. If you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.

Job details

  • Seniority level: Entry level
  • Employment type: Part-time
  • Job function: Other
  • Industries: Retail

Locations vary by store including Birmingham, Coventry, Stratford-upon-Avon, Smethwick, Solihull and surrounding areas.

#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...