Customer and Trading Manager
Responsibilities
- Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
- Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Ensuring that standards are brilliant come morning so we are ready to serve our customers.
- People management – managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Leading operations and being comfortable doing this alone in the absence of more senior management.
- Putting inclusivity at the heart of everything you do, coaching a team to deliver brilliant customer service.
Qualifications & Experience
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast‑paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Experience delivering and monitoring KPIs or other performance indicators.
- Ability to manage disciplinaries, performance issues or other similar employee relations issues.
- Experience of leading a team in a fast‑paced, customer‑facing environment – motivating others, driving performance, and keeping operations running smoothly.
- Operational leadership skills – taking responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs – whether sales, availability, customer satisfaction or colleague engagement, made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
- Desirable – worked night shifts in a high‑volume, operational environment, adapted to the physical and mental demands of overnight working, and created a safe, supportive atmosphere for the team during out‑of‑hours trading.
Compensation & Benefits
Our nightshift managers work full‑time hours over four nights, as well as receiving a £4,500 premium on top of your base salary (our nightshifts typically run from 22:00 until 08:00).
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks (increases to 15% on Fridays and Saturdays at Sainsbury's and 15% off at Argos every pay day).
- An annual bonus scheme based on our performance and yours.
- Free food and hot drinks provided for colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4‑7.5% of your pension contributions.
- Sainsbury's share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like‑minded people to help fulfil your potential.
- Our Cycle to Work scheme – opportunity to hire a new bike and cycling equipment while saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Our Inclusive Commitment
An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide colleagues with resources to help them understand and support their role and team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.