Customer Assistant - Foods - Swiss Cottage

Work Pattern

Sunday: 13:30-18:30
Tuesday: 17:30-22:30
Wednesday: 17:30-22:30
Saturday: 17:30-22:30

Under 18 disclaimer

This job role involves working late nights, and we cannot consider applications from anyone under 18. This is to comply with health and safety legislation and ensure colleague safety. Please note that the £3.00 p/h unsocial premium is only added for hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in our Foods section. You will become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You will be a brand ambassador, ready to recommend our newest Food products. Through remarkable service, you\'ll ensure our customers feel valued every time they shop with us.

· At M&S, our customers don\'t wait. You’ll be ready to work hard and go above and beyond every day.

· Digital confidence is essential. You will use digital tools like the Sparks App and in-store devices to enhance the customer experience and meet their needs.

· Being a team player is crucial. You will create an inclusive store environment, supporting colleagues and the community.

· Flexibility is vital. You should be confident working across various store areas, adapting seamlessly to changing demands.

Are you ready? Take your marks and apply.

Purpose

To deliver a great shopping experience, putting customers before tasks and promoting our products. As the face of the business, you will help us improve by representing our customers\' voices.

Key Accountabilities

· Serve customers efficiently on the shop floor and at service points.

· Keep the store clean, tidy, and stocked.

· Achieve daily sales targets, promotions, and selling opportunities.

· Engage proactively with customers, understand their needs, and deliver remarkable service.

· Build product knowledge to sell and recommend effectively.

· Receive training to use digital tools and communication channels effectively.

Key Capabilities

· High customer service standards.

· Attention to detail and quality work.

· Open to feedback and continuous improvement.

· Efficient workload management and planning.

· Strong communication skills.

· Adaptability to change.

· Ability to build positive relationships through good listening.

· Digital capability.

Everyone’s Welcome

M&S is committed to leading the retail industry into a greener, faster, and more digital future. We value inclusion, diversity, and equal opportunities, and offer flexible working options. If you require reasonable adjustments during recruitment, please let us know. Join us and make an immediate impact.

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