Customer Care Advisor - Part-Time

Customer Care Advisor - Part-Time

Application Deadline: 7 September 2026

Department: Customer Care

Employment Type: Fixed Term - Part Time

Location: Coventry

Description

Location: Remote (UK or Ireland)

Fixed Term: 21st September - 20th December 2026

Hours: Part-Time | 28 Hours within:

  • Monday – Friday: 6:30am – 10:00pm
  • Saturday & Sunday: 9:00am – 5:30pm
Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated, Customer Care Advisor to join our vibrant, remote team.

About the Role Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a part-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.

Key Responsibilities

  • Provide fast, friendly, and effective support via phone, live chat, and email
  • Help customers throughout their journey—from product queries to post-purchase care
  • Collaborate with internal teams to provide timely resolutions
  • Monitor and report customer trends to improve our service
  • Take ownership of your personal development and contribute positively to the team
  • Maintain strong performance aligned with KPIs and company values

We would like to meet someone who is

  • Fluent in English (spoken and written)
  • Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
  • Clear, confident communicator with excellent written skills
  • Comfortable handling challenging conversations with empathy and professionalism
  • Familiar with tools like Outlook, Word, Excel, and web browsers
  • Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
  • Positive, energetic, and proactive with a “can-do” attitude
  • Thrive in a fast-paced environment and enjoy working as part of a supportive team

Benefits

  • Competitive salary and benefits package
  • Fully remote working
  • 50% staff discount & 25% for family and friends
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