Customer Experience Advisor | S1 | Retail Banking | Brentwood Branch
Overview
Santander is looking for a Customer Experience Advisor based at the Brentwood Branch. The role is a 35‑hour work week on a rota, Monday to Saturday, from 8am to 6pm.
Responsibilities
- Act as the first point of contact for customers in the branch and over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls through the contact centre.
- Build relationships and find solutions for customers.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service face‑to‑face or via telephony.
- Effective communication skills and the ability to understand customers’ needs.
- Desire to go above and beyond for customers.
- Strong team working skills with a flexible, can‑do approach.
- Openness to a broad range of activities, even beyond standard expectations.
- Ability to grow, adapt and change to accommodate business needs and priorities.
Benefits
Salary range: £27,138.00 – £34,279.00 per annum (based on a 35‑hour week). The offer will depend on skills, experience, qualifications and location.
- £500 annual cash allowance for benefits.
- 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical, dental and health assessments).
- Employer pension contributions: 8% of salary automatically; up to 12.5% if you contribute, with the option for cash payout.
- Protection benefits, including company‑funded death‑in‑service and income protection insurance, and discounted life assurance and critical illness cover.
- Share plans and access to Santander product discounts.
- Wellbeing support across physical, mental, social and financial pillars.
- Flexible parental leave, childcare options and tailored wellbeing support.
- Volunteer opportunities and global growth prospects.
Equal Opportunity
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.
