Customer Experience Executive (fully remote, 4 days per week, Friday–Monday)

About Fussy
Hey good smelling! We’re Fussy…about everything in our mission to banish single‑use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as a Customer Experience Executive
Hey good smelling! We’re Fussy…about everything in our mission to banish single‑use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as a Customer Experience Executive
Working within our Customer Experience team, you’ll be responsible for optimising the service we provide to the true heroes of Fussy - our customers
This is an exciting opportunity to join scale‑up through a significant period of growth.
About The Role
We’re looking for a Customer Experience Executive to join our weekend CX team, working Friday, Saturday, Sunday and Monday. This role plays a crucial part in making sure our customers receive fast, thoughtful and genuinely memorable support during some of our busiest days.
Responsibilities
Resolve our customers\' queries effectively across chat, email and social and ensure they get a world class experience.
Actively listen to our customers to provide them with the best resolution possible, in the most efficient way.
Think creatively and go above & beyond to turn any customer issues into a memorable 5* experience.
Play a vital part in improving our processes and customer experience by picking up on trends, coming up with innovative ways of working, and sharing these through our feedback loops.
Live up to our Fussy values, be a team player, and help out when it’s needed to ensure the entire business runs smoothly.
About You
You’re looking for a four day per week role and happy to work weekends (remotely)
You’re fluent in English (written and spoken).
You’ve got at least one year of experience within a customer service or customer support team, ideally in a D2C or e-commerce space
Ideally you also have experience using Shopify and/or a CX software (e.g. Zendesk, Dixa or Gorgias) but that’s not essential - we’ll get you to speed.
You’ve got strong written and verbal communication skills and a great eye for detail. You’re able to understand and analyse problems, in order to find the best appropriate solutions.
You have a clear understanding of the impact customer service can have on a customer’s purchase decision and retention.
You’ve got a strong work ethic, hold yourself accountable, and treat feedback as an opportunity to improve.
You’ve got a can‑do positive attitude and remain flexible and resilient when faced with change.
You’ve got a keen interest in the sustainability and wellness space. We’re all about people, planet and pits!
You’re reliable, supportive and just a genuinely nice, friendly person.
What we offer
A chance to a part in banishing single‑use plastic from the bathroom
Fully remote with working days being set as: Friday, Saturday, Sunday and Monday
A salary of £23,040 (pro‑rated from £28,800 FTE)
25 days annual leave including flexible Salary: GBP 23040 - 28800 per year

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