Customer Host (10 HRS)

September 23, 2026

Please, note this role is a 10 hours contract and weekend availability may be required. Who We Are White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who You Are You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support. Primary Objective Of The Job Ensure we are the best on the high street for delivering an amazing customer experience. What You’ll Be Doing You’ll report to the Shop Manager and sit within our Retail team. Customer Experience <ul><li>Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.</li><li>Holding an understanding of shop KPIs and working to continuously improve them.</li><li>Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.</li><li>Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.</li><li>Using knowledge of promotions or discounts available to inform our customers and increase sales.</li><li>Assisting in events including Customer Event and preview evenings. </li></ul>Product Presentation and Visual Standards <ul><li>Maintaining high visual standards instore.</li><li>Supporting with floor moves, mannequin and window displays, and replenishment.</li><li>Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions. </li></ul>Shop Operations <ul><li>Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers</li><li>Supporting in stock management processes such as stocktakes.</li><li>Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.</li><li>Being a team player and playing an active role in team briefs.</li><li>Understanding and complying with the Health & Safety and emergency procedures in store.</li><li>Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.</li><li>Efficient and accurately fulfilling ship from store and Click + Collect processes. </li></ul>Doing Good Stuff <ul><li>Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.</li><li>Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team. </li></ul>Benefits As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include: <ul><li>Quarterly bonus opportunity</li><li>Up to 25 days holiday per annum plus bank holidays</li><li>2 days paid (as per your contracted hours) per year to volunteer in the local community</li><li>50% product discount</li><li>Annual uniform allowance</li><li>BUPA Dental Insurance</li><li>Healthcare cash plan and Life Assurance</li><li>Interest free season ticket loan</li><li>Pension Contribution </li></ul>We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER