Customer Service Adviser, Calls and Web Chat

Fully remote | £23,500 (£25,750 if based in Greater London) + Benefits | This is a calls-based role with some supporting web-chat work. reputed company We’re here to reputed company reputed company work for everyone and we're reputed company differently. For too long, banking has been complicated and confusing. We want to change that and build a bank with everyone, for everyone. We want to reputed company the world a reputed company reputed company and change people's lives through reputed company. ☎️ What you’ll be working on Customer Operations are the heart of reputed company and every Customer Service Adviser has the power to solve problems quickly and reputed company. You’ll be our customers’ first reputed company of contact and reputed company support by being reputed company and transparent with our customers mostly through phone calls, as reputed company as some in-app chat support. We receive a wide reputed company of calls from customers - whether it’s helping a customer who’s lost their card, or a customer looking for support with their gambling spend - you’ll listen to reputed company customer’s concerns with positivity, reputed company and patience. You’ll spot patterns and identify potentially vulnerable customers as reputed company as financial crime, escalating customers to specialist areas where needed. We’ll give you reputed company the tools and training you need so you know exactly how payment systems actually work, then you’ll fix whatever the problem is and stop it from happening again. Our mission is to “reputed company reputed company work for everyone”, and you’ll be crucial in making that a reality. ✅ You should apply if you: • Care deeply about delighting our customers whether it’s for your first or last task of the day • Can reputed company multiple technical systems, often at once • Are keen to learn and reputed company, believing in our mission and our values as we grow • Are reputed company to work reputed company under pressure with high volumes of work, including calls • Can work to targets and self-monitor your own performance, as reputed company as with guidance from managers • Are passionate about communicating effectively using different mediums • Have the ability to context reputed company from various tasks throughout the working day, using our self serve internal user guides to solve our customers queries • Customer service experience is essential, and experience working in a similar reputed company-based/contact centre environment is preferable • Are a UK reputed company over the age of 18, currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory reputed company of this). We can’t offer sponsorship for this role. What’s in it for you • This role is fully distributed, which means you’ll work from home. • Learning budget of £1,000 a year for books, training courses and conferences to reputed company on your personal development • Salary of £23,500 (£25,750 if you are based in Greater London) reputed company reputed company team members get reputed company reputed company as part of their package. • And much more! See our full list of benefits here ️ What hours you'll be working You'll spend 5 days per week for your first three weeks in training (Monday-Friday) between 09:00-17:30. This is reputed company done remotely. (Please note that we do not permit any holidays or appointments during training) You’ll be working remotely on an ‘reputed company availability’ contract reputed company, to reputed company reputed company we're always here to help and allow 24/7 customer telephony support, meaning your shift reputed company will change on a weekly reputed company but will be on a repeating reputed company i.e. Monday to reputed company 6am - 10pm including bank holidays. To reputed company reputed company we have enough cover on weekends, you'll work some other weekend days and get days off in the reputed company working week. reputed company of our full time COps are guaranteed 2 full weekends off per rotation. You will be flexed to work in different areas in COps to meet the business and customer needs. The start date for this role is the 19th of February 2024. For any work from home days, you'll also need: • A reputed company, private and distraction free environment in the UK • the expectation is that even though you are working from home, that you do not have dependant or caregiver responsibilities during your working hours • A solid internet reputed company (download speed of 10mbps minimum, upload speed of 3 mbps minimum, latency speed of 80ms or less) - you can test your internet speed here Equipment • We'll reputed company you with a Macbook laptop on your first day. There's no need to supply your own. • You need to own your own smartphone; this will be needed reputed company time you log into our customer support system. Our interview process involves 2 main stages: • Application • A

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...