Customer Service Advisor (German)

This a Full Remote job, the offer is available from: Europe, European Union, EMEA, Bulgaria

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Service Advisor to join their team in Bulgaria. 

Position: Customer Service Advisor

Location: remote, Bulgaria (after initial one week training in Varna office)

Employment type: Full-time

Remuneration: Base salary + bonuses. 

DUTIES AND RESPONSIBILITIES:

  • Provide professional customer service to German-speaking customers via voice and email

  • Handle customer enquiries and resolve technical and billing-related issues

  • Record all customer interactions accurately in the relevant systems

  • Manage product complaints and collect all necessary information for resolution

  • Ensure customer issues are handled efficiently and within the required processes

  • Escalate product safety or regulatory concerns through the defined channels

  • Follow established quality standards, consumer safety requirements and GDPR procedures

  • Maintain up-to-date knowledge of products and services

  • Act as a professional brand ambassador during customer interactions

  • Identify and include appropriate sales and cross-sell opportunities during customer interactions

  • Share recurring customer issues and insights to support continuous improvement.

REQUIREMENTS:

  • German language proficiency at C1 level and English language proficiency at B1 level

  • Previous customer service experience is preferred but not required

  • Customer service, technical support or call centre experience is an advantage

  • Strong communication and problem-solving skills

  • Ability to handle complaints professionally

  • Good troubleshooting skills and technical understanding

  • Comfortable working with customer service systems and processes

  • Strong attention to detail when documenting customer interactions

  • Ability to work independently and follow established procedures

  • EU citizenship or appropriate eligibility to work in Bulgaria. 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance

  • Be part of a dynamic and creative team with positive and friendly atmosphere

  • Guidance and tools to reach career full potential

  • Performance bonus

  • Sales bonus with no monthly limit

  • Signing bonus

  • Monthly meal allowance depending on days worked

  • Health insurance through Generali

  • Multisport and/or Coolfit cards

  • Access to a learning platform

  • Remote working model after onboarding requirements

  • Relocation support for eligible EU candidates

  • Monthly accommodation allowance for 3 months

  • Flight, bus or train transportation support for relocation

  • And many others!!!

This offer from "David Kennedy Recruitment Ltd." has been enriched by Jobgether.com and got a 0% flex score.
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