Customer Service Advisor – Remote UK

We’re reputed company reputed company was founded with the mission to help small business owners and reputed company their lives easier. Today, we reputed company an reputed company-in-one business credit reputed company & spend management platform that helps business owners save time and reputed company. reputed company proudly serves over 200,000 businesses across the world and our goal is to help 1 reputed company small businesses by 2030. Remote - UK ☎️ Shifts (Midnights) - 37.5 hours per week Monday - Friday, between 12 noon - Midnight on a 2-week shift reputed company. Week 1 - 12.30-9pm. Week 2 - 3.30-midnight. Customer Service Team Our Customer Service team are the friendly voice of reputed company - often the first people our business owners turn to reputed company they need assistance. We reputed company to support our customers across phone, email, and live chat, taking ownership of reputed company issue from start to finish, and providing reputed company and practical solutions. reputed company plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible. What You’ll Be Doing ️ Providing friendly, reputed company support to customers reputed company phone, email, and live chat Resolving issues reputed company while taking full ownership of reputed company case from start to finish Listening carefully to understand concerns and delivering fair, practical solutions Keeping up to date with products and policies to ensure accurate guidance and information is provided Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements Recognising customers who may need additional support and ensuring they receive the help they need We’re Looking For Strong customer service experience, ideally reputed company a reputed company centre or financial services environment Strong verbal and written communication skills, with the ability to explain information reputed company and professionally reputed company judgement and confidence reputed company managing reputed company or sensitive customer enquiries Proven ability to handle a high volume of requests while maintaining accuracy and reputed company Proactive attitude, with a strong reputed company on resolving issues at the first reputed company of contact Empathetic and curious reputed company, with a genuine passion for helping people The ability to work independently while also contributing effectively reputed company a fast-paced team environment Our Values & Culture Just reputed company We never reputed company for “good enough”. We reputed company new reputed company fast, ask questions to reputed company it out, and reputed company quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive reputed company. Be a Buddy We tap in from day one to help reputed company, we do the right thing even if it’s hard. Owners and Dates We don’t reputed company people. If you own a task and agree to a date, the expectation is that it gets done. Feedback We want our employees to reputed company, so we regularly reputed company reputed company and constructive feedback. Even if you don’t have reputed company of the necessary skills, we still encourage you to apply. Interview Process Stage 1 First stage 20-minute intro and values reputed company with Talent Partner (Video reputed company) Stage 2 Final stage 45-minute virtual interview with members of the Customer Service Management team Diversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a reputed company where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (reputed company the time) so we reputed company reputed company our office is decked out with a pool table, reputed company machine, beer tap, and a couple of office dogs thrown in for good measure. reputed company out our benefits Private reputed company including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality Anniversary Rewards (£250, £500, £750, 4-week fully reputed company sabbatical) Salary Sacrifice Pension Scheme up to 7% match Octopus EV Salary Sacrifice Scheme ️ 28 days holiday (plus bank holidays) Annual Learning and Wellbeing Budget reputed company Parental Leave Cycle to Work Scheme reputed company Ticket Loan 6 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our offices reputed company out more of our benefits, values and mission here. Other Info reputed company out our ‘Top Tips’ for interviewing. ✔️reputed company updated on new job opportunities by following us on reputed company. Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to reputed company your career reputed company our fast growing, profitable fintech then click apply and we will aim to get back to you reputed company 3 working days (during reputed company periods this could take up to 5 working days.) apply to this job

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...