Customer Service Advisor - Twilight shifts

SHIFT PATTERN: 5 days over 7, 40 hours per week
PAY RATE: £13.09 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at View email address on dijobs.co.uk. We're here to help!
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at View email address on dijobs.co.uk . We're here to help!
The Customer Service Officer is responsible for providing a welcoming, professional and high-quality customer service experience to all visitors, retailers and stakeholders within the shopping centre.
The role acts as a key point of contact for customers, assisting with enquiries, providing information about the centre and its facilities, supporting centre promotions and events, and helping to ensure that visitors have a positive and enjoyable experience.
Customer Service

  • Respond to customer enquiries in person, by telephone and through other communication channels.
  • Provide accurate information regarding stores, facilities, centre services, opening hours, promotions and events.
  • Handle customer complaints and concerns professionally, escalating issues to the appropriate manager where necessary.
  • Provide support to customers who may require additional assistance, including elderly customers, families and visitors with accessibility needs.
  • Maintain a high standard of customer service at all times.

Maintain a strong knowledge of the shopping centre, its retailers, facilities, services and current promotions.

  • Support emergency procedures and follow the centre's health and safety policies.
  • Monitor customer areas and report any issues that could affect the customer experience.
  • Work closely with security, cleaning, facilities and centre management teams to resolve customer-related issues.

Events and Promotions
  • Support the delivery of centre events, campaigns and promotional activities.
  • Administration
  • Maintain accurate records of customer enquiries, complaints, lost property and other relevant information.
  • Assist with customer feedback surveys and reporting.
  • Ensure the customer service desk and surrounding areas are clean, tidy and professionally presented.

Previous experience in customer service, retail, hospitality, leisure or a similar customer-facing environment.

  • Basic computer and administrative skills.
  • Ability to work flexibly, including weekends, evenings and public holidays where required.

Experience dealing with customer complaints and difficult situations.

  • Knowledge of local services and the surrounding area.
  • First aid or emergency response training.

The Customer Service Officer will work closely with:
  • Cleaning and facilities teams
  • Contractors and external service providers
  • Performance Measures

Professional handling of enquiries and complaints

  • Quality and accuracy of customer information provided
  • Compliance with centre policies and procedures
  • Reliability, teamwork and overall performance

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counseling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Perks: discounts, gift cards, cashback, and exclusive offers

Support: Online chat or telephone service for urgent support in a crisis
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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