Customer Service Assistant - 345 Woodbridge Rd, Ipswich

Customer Service Assistant

Want to work at our new store?

We are looking for Customer Service Assistant’s to work at our brand-new store on Woodbridge Road in Ipswich.

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

The people we are looking for

✅ People who are happy to work flexible hours , including early mornings, evenings, weekends, and public holidays
✅ Over 18s only , due to the handling of age-restricted items (e.g. alcohol, cigarettes, lottery) and lone working requirements
✅ Comfortable with early starts or late finishes (depending on the role)
✅ Able to work well independently and as part of a team
✅ Confident using tills and handling cash or card transactions
✅ Comfortable serving customers and answering questions with a friendly attitude
✅ Happy to keep shelves stocked and tidy , including rotating products and working in chilled/frozen areas
✅ Willing and able to bake fresh goods daily , following clear instructions and ensuring great quality for customers
✅ Reliable and punctual , with a can-do attitude
✅ Willing to follow all health and safety, food safety and hygiene procedures
✅ No experience needed , just a great attitude – full training will be provided

Want to know more? Take a look at our job description for the role here.

The shifts patterns we are looking to fill

We have 7 roles we would like to fill, with the option of an immediate start. When completing our quick and easy application process, you don’t need a CV, just answer our pre screening questions and also highlight the role you are interested in as seen below.

Role 1 – Customer Service Assistant (16 Hours)

  • Sunday: 8am–12pm
  • Wednesday: 1pm–5pm
  • Friday: 8am–12pm
  • Saturday: 10am–2pm

Role 2 – Customer Service Assistant (16 Hours)

  • Monday: 1pm–5pm
  • Wednesday: 7am–11am
  • Friday: 2pm–6pm
  • Saturday: 1pm–5pm

Role 3 – Customer Service Assistant (13.5 Hours)

  • Tuesday: 1pm–5pm
  • Thursday: 1pm–5pm
  • Friday: 4:45pm–10:15pm

Role 4 – Customer Service Assistant (14.5 Hours)

  • Wednesday: 5pm–10:15pm
  • Friday: 6:30pm–10:15pm
  • Saturday: 5pm–10:15pm

Role 5 – Customer Service Assistant (8 Hours)

  • Friday: 10am–2pm
  • Saturday: 8am–12pm

Role 6 – Customer Service Assistant (19.5 Hours)

  • Sunday, Monday & Tuesday: 6am–1pm

Role 7 – Customer Service Assistant (19.5 Hours)

  • Thursday, Friday & Saturday: 6am–1pm

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

  • Competitive rates of pay
  • 20% discount in our food stores, along with other discounts across our family of businesses
  • 22 days holiday (plus bank holiday entitlement) which increases with service
  • 5% employer pension contribution
  • Death in service benefit
  • Enhanced family leave and pay arrangements*
  • Opportunities to grow, with award-winning training and apprenticeship programmes
  • Great discounts, deals, and cashback across over 900 high street and online retailers
  • Financial wellbeing support, including Wagestream®
  • Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
  • Employee Recognition Scheme
  • Long Service Awards
  • Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
  • Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

Salary: £12.21 per hour - Total Vacancy Hours: 107Location: 345 Woodbridge Rd, Ipswich, IP4 4ET IP4 4ET
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