Customer Service Representative

Schools Advisory Service are a national provider of insurance to schools. Our market leading product provides absence protection and health and wellbeing services to thousands of school employee’s. We are looking to recruit a Customer Account Manager to join our multiskilled Client Support team.

The role will be to manage your own individual book of clients; supporting them throughout their policy; taking them through the renewal of their policy each year; and recognising any New Business sales opportunities.

Based at our South Normanton head office we can offer the successful candidate a full-time position working 8:30am – 4:30pm, Monday to Friday.

Your starting salary will be £30,000.00, with a 12 month probation period.

You will undertake a number of activities on a daily basis involving;

  • Managing your own book of SAS accounts.
  • Handling the renewal process of existing clients.
  • Phone and email contact with our existing clients to build on relationships.
  • Maintaining quality and customer service standards.
  • Handling any policy queries that arise from customers.
  • General office administration duties.
  • Calculating a quotation for renewals and issuing this to the client.
  • Identifying any NB sales opportunities from our existing clients.
What you’ll have:
  • The ability to empathise and understand the needs of a customer.
  • Willingness to take initiative to solve problems.
  • Strong organisational and time management skills.
  • Accuracy and attention to detail.
  • Passion for working in a lively and collaborative team.
  • The ability to remain calm and organised during busy periods in a pressurised environment.
What we can give you in return:
  • Competitive salary circa which is reviewed annually
  • A hybrid working environment between the office and working from home
  • A generous pension plan
  • Competitive holiday allowance that increases with length of service
  • Medical and wellbeing care plan
  • Excellent training and development opportunities
We’d be looking for someone with at least 1 years’ worth of experience in a customer service/account manager role. Job Type: Full-time

Pay: £30,000.00 per year

Benefits

  • Work from home
Education:
  • A-Level or equivalent (preferred)
Experience:
  • sales: 1 year (preferred)
  • Account management: 1 year (preferred)
Work Location: Hybrid remote in Alfreton
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