Customer Service Representative (Remote)

About the role

Coordinate interviews and support recruiting operations across engineering, research, product, go-to-market, and corporate functions. Manage scheduling, candidate communication, interview logistics, and applicant tracking data. Use AI and automation regularly to reduce manual work and improve the hiring experience.

What you'll own

  • Schedule interview loops within 2 business days of candidate advancement, meeting this service target at least 90% of the time.
  • Coordinate calendars, time zones, stakeholders, virtual interviews, onsite interviews, and candidate travel logistics.
  • Provide clear, timely, and welcoming communication throughout the candidate experience.
  • Use AI and automation to reduce average scheduling time by 25%.
  • Maintain at least 98% accuracy in Ashby across candidate stages, feedback, and dispositions.
  • Follow up with interviewers to achieve at least 90% feedback submission within 24 hours.
  • Build reusable templates, automations, and workflows that eliminate recurring manual tasks.
  • Recommend 2-3 actionable hiring process improvements per quarter, with at least one implemented or piloted each quarter.
  • Coordinate changing priorities with your manager and flag scheduling conflicts early.
  • Protect confidential candidate and interview information.

What you'll need

  • Ability to manage multiple calendars, time zones, and stakeholders accurately.
  • Strong written communication skills and a thoughtful approach to candidate interactions.
  • Ability to design workflows that combine human judgment with regular AI use.
  • Ability to build templates, automations, or systems that reduce repetitive work.
  • Commitment to maintaining accurate and reliable applicant tracking data.
  • Ability to adapt to rapid change, learn new tools, and manage shifting requests.
  • Discretion when handling sensitive information.

Preferred qualifications

  • Approximately 1-3 years of experience in recruiting coordination, scheduling, or a similar operations role, or equivalent demonstrated experience.
  • Hands-on experience with Ashby or another modern applicant tracking system.
  • Experience building time-saving automations or AI-assisted workflows using tools such as Zapier, scripts, or LLM prompts.
  • Experience supporting technical or high-volume hiring at a fast-growing company.
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